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Shipping and Return Policies

Shipping Policy

All orders require 48 hours for processing. Transit times are determined by shipping method. If your order is time sensitive, please contact our Customer Service team at (1-800-400-1995, option 4).

All orders will ship UPS Ground unless expedited service is requested.  UPS Ground charges are based on weight of order and location of destination. Please visit any checkout page in the store to estimate shipping charges.

Return Policy

We strive for 100% satisfaction with all GU Energy products. If you are unhappy with any item purchased at GUenergy.com, you may return it for a replacement or refund within 60 days. Please contact us or call 1-800-400-1995 and we'll arrange your return. Please note, all shipping charges are non refundable.