COMMON QUESTIONS

When will I receive my order?
You will receive an email notification with a tracking link as soon as your order ships. Please allow 2 days for order processing. Transit times are determined by shipping method. If your order is time-sensitive, please contact our Customer Service team at 800-400-1995, option 4.

What's your return policy?

We strive for 100% satisfaction with all GU Energy products. If you are unhappy with any item purchased at GUenergy.com, you may return it for a replacement or refund within 60 days. Please use the form below or call 800-400-1995 and we’ll arrange your return. Please note, all shipping charges are non refundable.

Is GU packaging recyclable?
Yes...BUT not in your municiple recycling can. We have partnered with TerraCycle™, a highly-awarded, international upcycling and recycling company, to collect and recycle sports nutrition wrappers of all brands. Learn more about recycling your wrappers.

Have question about a specific product?
Detailed information about each product can be found by visiting each product page.

Gels | Chews | Drinks | Waffles | Capsules

Interested in having GU on course at your event?

Please complete this application, and we will get back to you as soon as we can. U.S. events only.